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- Succession Planning - Your Business Needs It Right Now!
- You want to build a succession planning process that works well; you will need to build relationships with your people like never before. It's critical to your success, because relationship building is the platform of all you do in business. It is the most vital thing that you do, without...
- White papers 2008-01-01
- Methods For Getting Referrals From Inbound Calls
- There are four proven correlating techniques, which will greatly improve your ability to refer products to clients. This will not only increase their ability to operate, but also your favorable relationship with them, improving the profit on both sides. It will form the basis of a strong relationship. These four...
- White papers 2008-01-01
- Reestablishing Relationship With Former Customer
- Use this template to reestablish relations with former customer. Even if they haven't bought from you in years, a former business relationship is a good reason to re-introduce yourself.
- Tools & templates 2008-01-01
- Playing Cupid With Your Email Subscribers
- The relationship you have with your email subscribers is just like dating: you meet, go on a few dates and, before you know it, are an item. You'd like nothing better than to make it permanent, but the decision isn't entirely up to you. How can you tell if your...
- White papers 2007-12-11
- Assessing Exchange Rate Risk
- When companies undertake international business, they take a risk because their investments and business operations may be affected by changes in the exchange rates for different currencies. This risk is known as exchange rate risk.Increasingly, companies are fighting for a slice of global markets, particularly in developing nations, and putting...
- Articles 2007-12-06
- Relationships Make Selling Fun.
- It's a myth that the main reason for having better customer relationships is to sell more products to those customers. Yes, that's often the outcome, but it's a byproduct rather than the main point. The primary reason to have better customer relationships is to make selling a heck...
- Blog posts 2007-12-05
- Improving Relationships with Key Accounts
- In business-to-business marketing, account relationships are essential to long-term success. Key account programs give companies the opportunity to contact their customers at regular intervals and build relationships. To manage the process effectively, it is important to take a long-term view of the relationship, rather than focusing on short-term goals. It...
- Articles 2007-12-05
- Sometimes Media Relationships Aren't Enough
- Building relationships with journalists is said to be the key to successful media relations. Yet sometimes, the relationship isn't enough. I heard from a prominent media relations professional who has an ongoing relationship with Chris Anderson, the Wired editor who posted a list of PR email addresses...
- Blog posts 2007-11-27
- Establishing a Strategic Partnering Relationship
- Strategic partnership agreements—whether short- or long-term—allow organizations to take advantage of market opportunities and respond to customer needs in collaboration, doing it more efficiently and effectively than they could alone.“Collaboration is the process by which partners adopt a high level of purposeful cooperation to maintain a trading relationship over time....
- Articles 2007-11-19
- "Never Eat Alone" Author Kieth Ferrazzi: BusinessRelationships
- Keith Ferrazzi has been called "one of the world's most connected individuals" by Forbes and Inc. magazines. His book "Never Eat Alone" was a New York Times Bestseller. His company, Ferrazzi Greenlight, teaches relationship building to executives at some of the world's biggest corporations. In this interview, Ferrazzi talks about...
- Videos 2007-11-12
- Establishing Social Networks
- As long as there have been people on the planet, there have been social networks. They emerged for many reasons, from creating “safety in numbers” to establishing a tribal identity. At a basic level, they enable people to more efficiently harvest and kill food, defend their identity and territory, and...
- Articles 2007-11-08
- What Does a 'Relationship' With a Journalist Get You?
- You hear a lot of PR folks claim to have 'relationships' with certain journalists. I remember when I was at PR firms how often colleagues would drop names during new business pitches. "Walt Mossberg WSJ, Steve Lohr NYT -- yeah, we have GREAT relationships with them." As if to say...
- Blog posts 2007-09-19
- How to Develop Your Negotiating Power
- In my previous post, I explained that you must accumulate power from the start of the customer relationship if you want to cut a deal that's a big win for both your firm and the customer's firm. Here are the six ways that to develop the power that...
- Blog posts 2007-08-28
- When Social Network Invites Are Merely Socially Awkward
- I don't use Linked-In. I quickly evaluated the service a couple of years ago, but was immediately turned off by the idea of putting my contacts in the awkward position of deciding whether to opt into something (and decided that I didn't want to dilute future meaningful correspondences with these...
- Blog posts 2007-08-20
- Mentoring Employees for Business Results
- Mentoring is crucial to developing and retaining employees. Mentors give advice on a spectrum of topics, ranging from specific skills to broader issues of career direction. Protégés gain sound guidance, access to established networks, and enhanced personal and professional perspectives.Though mentoring happens naturally to some degree, it can be promoted...
- Articles 2007-05-29
- Segmentation, Targeting, And Positioning: Building The Right Relationships With The Right Customers
- This presentation explains how to build right relationships with the right customers.
- Presentations 2007-01-01
- Dealing With Stress With Emotional Intelligence
- Internal conflict can be prevented by proactively building relationships within the support center and with other support groups within the organization, such as product development. Social activities such as serving occasional lunches in the support center for others or "Last Friday of the Month" socials that allow employees to mingle...
- White papers 2006-11-01
- Conflict - An Essential Ingredient for Growth
- Conflict is inevitable in business relationships, just as it is in social relationships. Without conflict, growth is limited. Conflict is feared and avoided by many managers because they don't know how to deal with it. Unresolved conflict can be as poisonous to the productivity of a persons company as the...
- White papers 2006-10-18
- Coordinating Supply Relationships: Rhetoric And Reality
- Two reciprocally interdependent, dyadic supply relationships - one inter-organizational, the other intra-organizational - were investigated across a broad front in this paper. The focus was on the logistics relationship between supply partners, and on how these relationships were coordinated in practice. We probed coordination between the partners using four constructs...
- White papers 2006-08-15
- Give and Take - The Accommodating Style in Managing Conflict
- Of the five conflict styles, accommodating or harmonizing, is viewed as the "Peacekeeper" mode as it focuses more on preserving relationships than on achieving a personal goal or result. However in a dispute this creates a lose/win relationship where the accommodating party may make a choice to acquiesce to the...
- White papers 2006-08-01
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